Programme PGP Term V Academic Year 2021-22

Course title Difficult Communication Area Communication Credits 1.00

Prof. Sunil Unny Guptan (VF)

Course Description & Objectives
1. Understanding and dealing with communication under stress, duress and difficulty, particularly in managerial situations.
2. Understanding and imbibing the skills and competencies required to work through difficult communication and communication situations in professional, social and personal context.
3. Understanding and formulating individual communication strategies to cope with and manage complex situations.

Principally workshop methodology and experiential learning to be used with role play, caselets, simulation, situation analysis, etc.