Programme PGP Term V Academic Year 2021-22

Course title Human Resource Management in Service Sector Area Human Resource Management Credits 0.75

Prof. Rajesh Chandwani

Course Description & Objectives
Course content: Service sector accounts for a major proportion of GDP especially in the Indian context, and also in the developed world. While the major HR frameworks and concepts are based on and derived from the manufacturing sector, it is increasingly being recognized that these conventional concepts cannot be extrapolated to the service sector.

The course aims to enhance the understanding of the HR issues and challenges in the service sector and to outline how these challenges can be overcome. The course will enhance the students’ skill set to apply the theoretical knowledge to manage human resources in service sector.


The case method will be extensively used for the course. This will be supplemented by presentations and guest lectures from the industry.