Programme

PGP & PGP-FABM

Term

I

Academic Year

2021-22

Course title

Operations Management-I

Area

Production & Quantitative Methods

Credits

0.75

Instructor(s)

Prof. Chetan Soman, Prof. Debjit Roy

Course Description & Objectives

Description & Objectives:  "Operations Management (OM)" deals with the management of resources in the production of goods and services. Central to OM thinking is the paradigm of competing through excellence in operations (i.e., manufacturing and service). In recent years, several strategies have emerged for improving productivity and quality, reducing costs and delivery times, and enhancing the flexibility and innovative abilities of the firm. Moreover, the competitiveness and consequently the growth of the manufacturing sector are being recognized as the key factors in enhancing the status of the Indian economy.  Operations Management is taught over two terms: OM I in Term I and OM II in Term II. Together, they complete the picture on competitiveness through manufacturing and service operations. OM I lays the foundation on the factors of competition, i.e., cost/productivity, quality, delivery & flexibility. The course presents a detailed description and analysis of the different types of production and service operations. While OM I lays the foundation of Operations based competitiveness, OM II completes the conceptual understanding and focuses on decision perspective of Operations.  The objective of the course is to develop an understanding of the role of operations management in a firm's success and to develop abilities to structure and solve operations related problems analytically. The course will also try to explore the interaction of Operations Management with other functional areas of a firm.