Programme PGP & PGP-FABM Term II Academic Year 2021-22

Course title Operations Management-II Area Production & Quantitative Methods Credits 0.50

Prof. Ankur Sinha,
Prof. Sachin Jayaswal

Course Description & Objectives
Operations Management (OM) deals with the management of resources in the production of goods and services. Central to OM thinking is the paradigm of competing through excellence in operations (i.e., manufacturing and service sectors). In recent years, several strategies have emerged for improving productivity and quality, reducing costs and delivery times, and enhancing the flexibility and innovative abilities of the firm. Moreover, competitiveness and consequently the growth of the manufacturing sector are being recognized as the key factors in enhancing the status of the Indian economy.

Operations Management is taught in two parts: OM I & OM II. Together, they complete the picture on competitiveness through manufacturing and service operations. OM I lays the foundation on the factors of competition, i.e., cost/productivity, quality, delivery & flexibility. The course presents a detailed description and analysis of the different types of production and service operations. While OM I lays the foundation of Operations based competitiveness, OM II completes the conceptual understanding and focuses on the decision perspective of Operations.

The objective of the course is to develop an understanding of the role of operations management in a firm's success, and to develop abilities to structure and solve operations related problems analytically. The course will also try to explore the interaction of Operations Management with other functional areas of a firm.